Privacy Policy

At Evermark Keepsakes Co. ("Evermark Keepsakes", "we", "us", or "our"), respecting and protecting your privacy is integral to our craft. This Privacy Policy describes how your personal information is collected, used, protected, and shared when you visit our website or purchase handcrafted personalized keepsakes from us.

1. Information We Collect

When you interact with our store, we collect several categories of information to fulfill your custom orders and provide exceptional customer care:

• Contact & Identity Information: Your full name, email address, billing address, shipping address, and telephone number.
• Customization & Personalization Details: Family names, dates, custom phrases, dedications, or notes submitted for handcrafting your keepsakes.
• Transaction & Payment Information: Payment method type, billing postal code, transaction timestamp, and authorization tokens. Note: Full credit and debit card numbers are tokenized directly via Stripe and are never stored on our servers.
• Device & Usage Data: IP address, browser type, operating system, pages visited, referring URLs, and interaction timestamps.

2. Stripe Payment Processing & Security

We partner with Stripe, Inc. to handle electronic payment processing. When you submit payment at checkout:

• Your card data is transmitted directly to Stripe's secure infrastructure using Transport Layer Security (TLS 1.3/256-bit encryption).
• Stripe is certified to PCI-DSS Level 1, the highest and most rigorous level of security certification in the payments industry.
• Stripe may collect and process information regarding your payment instrument, device identifiers, and fraud prevention signals in accordance with the Stripe Privacy Policy.

3. How We Use Your Information

We use the information we collect strictly for legitimate business purposes, including:

• Order Handcrafting & Fulfillment: Laser engraving, weaving, packaging, and shipping your customized keepsakes.
• Customer Communications: Sending order confirmations, dispatch notices with USPS tracking links, and answering customer support inquiries.
• Fraud Prevention & Security: Screening orders for potential fraud or unauthorized transactions.
• Website Optimization: Analyzing site usability and performance to ensure a seamless shopping experience.
• Marketing with Consent: Sending promotional codes or product release announcements if you explicitly opted into our newsletter. You may opt out at any time.

4. Sharing Your Information

We only share your information with trusted third-party service providers essential to fulfilling our services:

• Payment Processors: Stripe, Inc. for processing payments and fraud screening.
• Logistics & Shipping Partners: United States Postal Service (USPS), FedEx, and UPS to deliver packages to your designated address.
• Hosting & Cloud Infrastructure: Secure cloud providers maintaining data encryption at rest and in transit.

We do not sell, rent, or trade your personal data to data brokers or unrelated third parties for their marketing purposes.

5. Cookies & Tracking Technologies

We use functional cookies to maintain your shopping cart state, store wishlist items, and remember your applied promotional codes. You can configure your browser to reject cookies, though certain store features (such as persistent cart items) may function with limited capabilities.

6. Your Privacy Rights (CCPA / CPRA & GDPR)

Depending on your jurisdiction, you have certain rights regarding your personal data:

• Right to Know & Access: You can request a summary of the personal data we hold about you.
• Right to Rectification: You can request corrections to inaccurate contact or shipping information.
• Right to Deletion: You can request that we delete your personal data, subject to legal and tax record-keeping requirements.
• Non-Discrimination: We will never discriminate against you for exercising your lawful privacy rights.

To exercise any of these rights, please email us at info@evermarkkeepsakes.lol.

7. Data Retention & Protection

We retain order history and transaction records for the period necessary to fulfill tax, legal, and warranty obligations (typically 7 years for financial records). Personalization drafts and submitted text are retained in our secure order database to support warranty replacements under our 30-Day Happiness Guarantee.

8. Contact Our Privacy Team

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our Data Protection Officer: